matbet Privacy Policy – How We Handle Your Personal Data

matbet collects and processes personal data only for clearly defined purposes that are necessary to deliver our services, meet our legal obligations, and maintain the security and integrity of the platform for all Filipino players. We do not use your data for purposes that are incompatible with those stated in this Privacy Policy, and we will always seek your consent before processing your data in a manner that goes beyond what is described here.

• Account management and authentication: We use your registration details to create and maintain your account, verify your identity at login, and communicate important account notifications such as password changes or unusual activity alerts.
• Transaction processing: Payment and transaction data is used to process deposits and withdrawals in Philippine Peso, prevent fraudulent transactions, and maintain accurate financial records as required by applicable law.
• Platform optimisation: Device, browser, and usage data helps our technical team improve site performance, fix bugs, and ensure the platform remains stable and accessible on mobile devices commonly used in the Philippines.
• Customer support: When you contact our support team, we use your account and communication history to resolve your query efficiently and accurately.
• Legal and regulatory compliance: We process and retain certain data to comply with anti-money laundering requirements, age verification obligations, and other applicable Philippine regulations governing online gaming operations.
• Responsible gaming monitoring: We analyse gameplay patterns to identify signs of problem gambling and, where appropriate, intervene with responsible gaming support tools. You can learn more on our Responsible Gaming page.

matbet takes the security of your personal data seriously and employs a range of technical and organisational measures to protect information against unauthorised access, disclosure, alteration, or destruction. Your data is stored on secured servers using industry-standard encryption protocols, and access to personal data within our organisation is restricted to authorised personnel who require it for legitimate operational purposes.

We retain your personal data for as long as your account remains active and for a defined period thereafter, as required by applicable Philippine laws governing financial records, anti-money laundering compliance, and online gaming regulations. Specifically:

• Account registration data is retained for the duration of your account and for a minimum of five years following account closure, in line with regulatory requirements.
• Transaction records in Philippine Peso are retained for a minimum of five years as required under Philippine financial reporting obligations.
• Support communications are retained for a period of two years following the resolution of a query.
• Device and usage logs are retained for up to twelve months for security monitoring and fraud detection purposes.

When your data reaches the end of its required retention period, we securely delete or anonymise it so that it can no longer be linked to you as an individual. We also conduct periodic reviews of our data holdings to ensure that information is not retained beyond what is necessary or lawful.

As a player on the matbet platform and a resident of the Philippines, you have a number of important rights with respect to the personal data we hold about you. matbet is committed to honouring these rights in a timely and transparent manner, and we encourage you to exercise them whenever you feel it is appropriate. To submit a data rights request, please contact our support team using the email address listed in the Contact section of this policy.

• Right to Access: You have the right to request a copy of the personal data we hold about you. We will provide this information within a reasonable timeframe and in a clear, readable format. There is no charge for a standard access request.
• Right to Correction: If any of the personal information we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. You can update basic contact information directly through your account settings, or contact support for changes to identity documents.
• Right to Deletion: You may request that we delete your personal data where there is no longer a lawful basis for us to retain it — for example, after your account has been closed and the applicable retention period has expired. Please note that certain data must be retained to comply with Philippine legal obligations and cannot be deleted on request alone.
• Right to Restrict Processing: You have the right to ask us to pause the processing of your personal data in certain circumstances — for instance, while you contest its accuracy or object to our use of it. During a restriction, we will retain your data but will not process it further except where legally required.
• Right to Object: Where we process your data on the basis of legitimate interest, you have the right to object to that processing. We will review your objection and cease processing unless we can demonstrate compelling grounds that override your interests.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way matbet handles your personal data, please do not hesitate to get in touch with our support team. We are committed to responding to all privacy-related enquiries promptly and transparently, and we will work with you to resolve any concern in a fair and reasonable manner.

You can reach the matbet data support team at the following email address:

[email protected]

When submitting a privacy request, please include your registered account email address and a clear description of your request so that we can locate your records and respond accurately. For identity verification purposes, we may ask you to provide additional confirmation before processing a data access, correction, or deletion request. We aim to acknowledge all privacy enquiries within five business days and to provide a full response within thirty days, in line with reasonable best-practice standards for online platforms operating in the Philippines.